Terms & Conditions

PREPPING YOUR ITEMS
Everything you bring in needs to be clean, good quality, and clearly labelled.
If something’s damaged and not noted on the tag, we’ll pop it aside for collection at the end of your week.
Use our Zellr link to price and tag your items with barcodes before dropping off.
Need help printing barcodes? We’ve got you! Just give us 24 hours’ notice and we can print them for $0.50 per page + $2.00 per 30 swing tags.
We can also, print, tag & hang and steam your items for an additional $40. Your items will need to be dropped a few days prior to your booking to ensure we have everything ready for your rental start date - Please email us if you’d like this service at least 5 days prior to rent start date.

Email: hello@rackdcollective.com.au

WHAT WE PROVIDE
Coat hangers are on us—just leave them behind when your rental ends.
We’ll tidy your rack daily, return try-on pieces, and give your items a little love.
You’re giving us the green light to feature your pieces in our socials and shop displays (yay, free promo!).

IMPORTANT TO KNOW
Please keep all your items within the rack area—nothing on the floor or in front (fire safety rules!).
We have security measures in place, but we can’t take responsibility for theft or damage due to things like fire, water, or break-ins.
Any items that are inappropriate, or not suitable for sale will be removed and kept for you to collect.

We do not accept counterfeit or replica designer bags. 
If you'd like to sell designer items, they must be authenticated. You will need to provide either:
- A receipt or proof of purchase, and/or 
- Verification from a reputable authentication service.

Any items submitted without adequate proof of authenticity will not be accepted and will need to be collected or removed from your rack.

PACKING UP
Pop in 30 minutes before closing on your final rental day to pack up your rack.
If you need us to pack down for you, we charge $10 per day for storage (maximum of 5 days).
If we haven’t heard from you after 5 days, we’ll donate your remaining items unless you’ve told us otherwise.
Late pickup? If our team needs to clear your rack, there’s a $15 pack-down fee, taken from your earnings.

MOVEMENT & LOST PROPERTY
We sometimes shift items for visual merchandising. We’ll do our best to keep everything together, but give your rack a quick check before heading out.
Misplaced pieces? We’ll hold them for 2 weeks, then they become property of The Rack’d Collective.

GETTING PAID
We’ll transfer your sales (minus the 15% commission) to your Australian bank account within 7 business days after your rental ends.
Sorry—no cash payouts.
The commission helps cover things like EFTPOS, admin, packaging, and promo efforts.

NO REFUNDS OR EXCHANGES
We can’t offer returns or exchanges because the items belong to individual sellers—not us.
Most pieces are pre-loved, vintage, or one-of-a-kind, so we encourage customers to inspect everything before buying.

NEED TO RESCHEDULE?
Plans changed? No problem—just email us at hello@rackdcollective.com.au at least 2 weeks before your start date.
Can’t make your weekday setup? Pick a Saturday start instead!
If we don’t hear from you and you haven’t set up your rack within 2 days of your start date, we’ll release it and your rental will be forfeited.

FORGOTTEN STUFF
If you accidentally leave anything behind, we’ll hold onto it for 2 weeks.
After that, anything uncollected becomes part of The Rack’d Collective family (aka, donated or repurposed).

NEED TO GET IN CONTACT?
If you need assistance with bookings, rentals, barcode printing or anything else -
Please email us at hello@rackdcollective.com.au